William E. Millar | Data Center Infrastructure Engineer

Woodinville WA, wemillar@gmail.com, 650-644-8323

https://www.linkedin.com/in/wmillar

 

 

Professional Summary: Have advanced experience in Telecom Mobility Network Design, Data Center Infrastructure, OSS System Administration & Integration, Network Support, E911 LBS, and Field Test Engineering.

 

Top 10 Skills: System/Network Admin, Data Center HW Infrastructure, Provisioning/Cutsheets, Granite XNG SME, UNIX/Linux, IP Networking, SAN Storage, Communications, Troubleshooting, and Telecom Mobility Network Design.

 

Experience

Dec 2015 to Present | T-Mobile/Cisco Integration – Contracted with Compucom, Bellevue, WA.                                                                               

Network Admin/Engineer

·  Setup, configured, and supported internal and/or external networks using knowledge of LAN/WAN systems interpreting topography and network design maps for IP upgrades integrating new Cisco ASR9922 routers & Nexus 3064X switches, HP rx2800 i4 servers, A10 TH6635, and Gigamon TAP-200 splitter taps.

·  Assisted Field, Network, Provisioning and Transport engineering teams to research and resolve any inconsistencies appearing in Granite OSS from all field audit findings while documenting facilities supporting all infrastructure of network. 


·  Worked with system engineers to interoperate new and revised equipment packages and make all updates in the database while querying Granite network inventory to analyze location, rack, patch panel, fiber, equipment, and circuits for data analysis. 


·  As Granite SME lead and trained the Cisco OSS Granite database team and used predefined templates to apply new equipment layout or update existing equipment in the inventory as well as migrating each circuit path to bring together the A and Z port changes. 
Used the OSS Granite database to analyze location, equipment inventory and circuits for data changes. 


·  Attended daily project calls to give status on all Granite related issues while utilizing excellent communications. 
 


·  Maintained excel documents to send cut sheets with the migration changes and worked closely with the T-Mobile to resolve any issues as a result of a discrepancy from inaccuracies.

Participated in Device Acceptance (DA) including Granite and IP Control verification, network element provisioning, and the alarm generation for device validation using the Resolve/Runbooks system which ran Python scripts.

 

Jan 2015 to Dec 2015 | Telesun, LLC                                                                               

Sr. Consultant

·  Met up with clients to discuss opportunities in the organization and offered solutions to their Network Systems Integration and Support needs.

·  Managed company resources and actively worked for company growth performing billing, sales calls, emails, and conveying consulting solutions.  Worked various short term temp contracts as per clients requirements.

 

July 2014 to December 2014 | AT&T Mobility Labs – Contracted with Wipro, Redmond, WA                                                                               

Lab Network Support Engineer & ME System Admin

·  Tier 2 System Admin on Lab ME’s (Mobility Experience UE’s); used to make test calls on the Apple iPhone, Samsung Galaxy S3 and HTC One phones; troubleshooting, worked with vendor on repairs, and performed weekly health checks and SW upgrades. Experienced using iOS, Android, and Windows based phones.

·  Tier 1 analysis and troubleshooting of 3G(UMTS), 4G( LTE), mobile nodes, high end routers and switches, firewalls, load balancers, Unix servers.

·  Worked Mobility and Data tickets received in the Lab: performing analysis, Wireshark debugging of log files, and aided in finding resolution to the issues; use of JDSU Analyzer to verify network element health status.

·  Utilized IP Control to assign subnets and jump box access to Cisco and Juniper switches and routers to determine cause of OAM and Bearer connectivity issues using basic iOS and Junos show commands.

·               Supported ongoing Mobility Labs project Implementation and end-end testing phases.

·               Performed Active Directory user verifications and updated MySQL database with Mobility user data changes.

·               Shared knowledge and findings with team members and wrote knowledge base technical documents as needed.

·               Followed up on issues to resolution by way of emails, phone calls, and ticket updates.  Compiled weekly team reports.

·               Managed project work flows and verified project documents and requirements including IP requests, facilities power, and cabling on multiple Mobility projects from assessment through Implementation and Testing phases.

 

 

 

 

March 2014 to May 2014 | Eden Rock Communications – Contracted through Randstad, Bothell, WA                                                                               

SON System Admin & Technical Support Engineer

·               Utilized CentOS 5 Linux commands and ran Python scripts, performed: system installation, configuration, administration, troubleshooting, preventative maintenance, monitoring. Pulled system performance files from the servers and compile detailed Excel pivot table reports.

• Performed the rack and stack and cabling of data center servers, installed OS, and set up virtual synchronization in VCenter.

·               Upgraded HP & Dell virtual network servers in the data center to VMWare ESXi 5.5 according to MOP.

·               Installed a battery backup solution for existing non-redundant servers.

·               Installed and configured the OSS Eden-NET tool onto lab servers using SSH and Linux CentOS 5 commands and Python scripts.

·               Reconnected and created OSS regions as needed in troubleshooting system issues along with tailing performance and configuration log files using Linux.

·               Provided daily reports including before and after re-homes and network OSS upgrades of SON system and RAN performance metrics.

·               Quickly adapted to a fast-paced environment; gave excellent feedback and recommendations to team members and management.

·               Traveled to T-Mobile locations to assist with pending issues and attend training sessions.

·               Supported T-Mobile RAN RF Engineers regarding KPI’s and SON performance metrics reporting ANR, iRAT, inter/intra handovers, detected neighbor adds and removals in Excel pivot tables.

 

May 2012 to August 2013 | AT&T Mobility – Contracted with Axelon, Bothell, WA                                                                               

Sr. Network OSS Systems Integration Engineer

·  Managed, engineered, implemented Data Center servers and infrastructure and multitasked on projects in support of the Element Management System (EMS) comprised of mainly Sun/Oracle and HP servers along with SAN systems into National data centers.

·  Assumed technical leadership with vendors and projects including Ericsson OSS RC, Cisco, Sun/Oracle, ALU 5620 SAM, and Intucell SON; reviewed MOP’s for Network Changes. Updated CIQ’s with OSS RC changes.

·  Conducted Vendor Management with Ericsson as the Lead Engineer at AT&T on GSM, UMTS, and LTE OSS RC including the HA High Availability systems.

·               Specified and secured - vendor quotes, SOW’s, IP's (HSRP), space, power, Ethernet cabling, hardware installations related to software and OSS RC upgrades for both hardware and software upgrades.

·  Drove improvements of the CIQ process with Ericsson and Granite XNG database record keeping.

·               Hosted-attended many project meetings, ensured collaboration with external vendors and internal groups including: OAM Engineering, Ops Admin’s, ATS, Labs, and Capacity Planning.

·  EMS systems covered GSM, UMTS, and LTE technologies and included SAN systems.

·  Maintained SharePoint engineering documents and synchronized with the Ericsson SharePoint.

·  Acted independently with general direction to perform a variety of engineering duties - to implement and deploy new EMS nodes into the mobility core network applying the necessary tools and engineering principles to create and design the network infrastructure in accordance with approved guidelines.

·  Worked with cross-functional teams to communicate the engineering design plan in support of the development and deployment of network plans, upgrades and enhancements.

·  Created probe tickets ensuring North-bound SNMP alarming messages reached the Netcool application.

·  Coordinated and interfaced with internal and external customers to ensure service commitments were met while providing project management and documentation as required.

·               Tracked project schedules and action items, followed up on issues needing resolution.

·  Updated Granite XNG database records reflecting Hardware changes including specific asset information.

·  Used great communication skills to work effectively with cross-functional teams and vendors; regularly utilized AT&T internal processes and tools: IWOS, Granite XNG, CTS.

 

January 2010 to December 2011 | AT&T Mobility – Contracted with Kineticom, Alpharetta, GA                                                                               

Sr. Telecom Network Design Engineer

·  Built Ethernet to the cell site circuit paths in support of the LTE (4G) network expansion.

·               Team leader with rebalancing of the Network with NodeB rehomes, RNC rehomes, and MSN rebalances in the creation of CIQs and Cut sheets.

·               MSN port assignments, IMA/PVP circuit design, Granite documentation expert, and 3G UMTS Network support on both Alcatel and Tellabs MSNs and DACs.

·  Verified cell site turn up completion using Trifecta to check MSN data and Node B status.

·  Worked closely with MSN & RNC Managers to avoid capacity issues during network expansion.

·  Prepared and forwarded reports when needed – also worked closely with Ericsson Provision Engineers.

·               Trained new team members and continually improved the process with constructive feedback.

 

June 2008 to January 2010 | AT&T Mobility – Contracted with Kineticom, Alpharetta, GA

E911 Trunk Planning Engineer/Project Manager

·               Acted as technical lead Engineer and Project Manager; worked independently.

·  Opened and hosted no go calls and MW bridge conference calls.

·               Coordinated communications with multiple groups (internal and external), market operations teams, regional teams, data translations, RAN DT, vendor contacts, and national compliance teams.

·  Utilized various databases and including Granite, CTS, AOTS, IWOS, RNC Tool, corporate email and Q.

·  Opened trouble tickets with MNRC for post E911 trunk issues that did not require a fallback.

·               Utilized a working knowledge of wireless network topology and technologies TDMA, GSM, UMTS, and E911/Location Based Services network components in executing design, testing, and troubleshooting of the network from handset (911 calls) to MSC to PSAP (local police).

·  Interfaced with the Performance team to ensure post rehome KPI’s are within acceptable ranges.

·  Conveyed well written updates and project completion notices (including relevant log files).

·               Adhered to the Golden Architecture for E911 design specifying requirements of Granite documentation, DS1/DS3 diversity requirements in supporting 3G Network expansion, NodeB re-homes, and RNC re-homes.

·               Determined ISUP loop-around trunk requirements within the MSC, ordered CAMA and SS7 trunks and the interfaces required between the MSC and the GMLC systems: Intrado and TCS.

·  Performed E911 call testing and troubleshooting of new trunks from MSC to PSAP using Access7 call traces.

·               Worked closely with the RAN DT, Intrado, TCS, and the LECs to correct provisioning, translations and cell site data.

 

October 2007 to March 2008 | T-Mobile – Contracted with Kineticom, Concord, CA                                                                               

Site Acquisition Coordinator

·               Coordinated the Architectural and Engineering vendor work on the UMTS 3G development project for San Francisco Bay Area multitasked in a fast changing high-pressure environment.

·               A&E work included ordering and tracking Site Layouts, Construction drawings, and Structural assessments.

·               Extensive Excel use including vlookups in tracking the many aspects of UMTS Entitlement in cross-referencing large databases. 

·               Trained new coordinators and organized and maintained project records on network servers.

 

 

March 2004 to August 2006 | Cingular Wireless – Contracted with Kineticom, Completed 3 Projects

E911 Telecom System Admin Engineer – NOC, SF Bay Area & Schaumburg, IL

·               Responsible for 9 States – Central Region NOC E911 call locations.

·               Maintained TDOA Field deployed Wireless Location System (WLS).

·               Used KPI reports daily to indentify issues affecting system performance.

·               Supported field technicians in the commissioning and troubleshooting of E911 equipment. 

·               Implemented and executed test plans and procedures while trained NOC personnel on maintenance and surveillance of Andrew and TruePosition WLS.

·               Utilized command line Sun Solaris Unix daily to maintain the health of the system including checking disc capacity, tailing and grep of log files, restarting servers, standby failovers, auto backups, and monitoring system.

·               Ran Macros and UNIX scripts to improve the alarming methods and procedures.

·               Handled network E911 related outages and coordinated resolution.

·               Worked closely with Managers in providing data needed for FCC required outage reports.

·               Utilized Excel, Netcool, Netexpert, EMS, SCOUT daily.

·               Performed thorough testing of a TDOA Field deployed Wireless Location System (WLS) in preparation for sell-off to customers as a Drive Tester then Field Tester of TruePosition WLS in the SF Bay Area.

·               Interpreted test results and produced detailed reports of daily activities and project progress.

·               Hired, trained, and supported new Drive Test Technicians.

·  Surveyed Bay Area collecting GPS data of cell phone test calls to validate network.

· Worked closely with switch support team in completion of daily and weekly goals.

·  Trained and supported new Drive Test Technicians

 

January 2003 to June 2003 | AT&T Local Network Systems – 6 Mo. Contracted with KForce, Emeryville, CA                                                                              

Business Support Professional 

·  Discovered migration potential for a cost savings program to convert lines over to HDSL2. 

·  Trained new team members in the use of network validation tools. 

·  Exceeded production goals in excess of 143% using Outlook, Excel, and Internet Explorer.

 

 

 

 

March 1999 to August 2001 | SBC-Pacific Bell, ADC Telecommunications, and Telpro Technologies, San Ramon, CA

Central Office Detail Engineer

·               Engineered and managed multiple projects in a fast paced environment under pressure deadlines specifying and implementing transport networks within Central Offices including Power, Facility, and Common Systems equipment in support of unprecedented network growth. Maintained records with AutoCAD (R14), MS Access, and Excel.

 

Skills

·               Network Admin/Engineer: Network HW Infrastructure, Granite OSS/XNG, IP Control, Project Management, T-Mobile Corporate System Tools, Data Integrity.

·               Lab Network Support Engineer & ME System Admin: LTE, UMTS, Analysis and debugging, Wireshark, JDSU Analyzer, IP Control, Project Management, Mobile Experience (ME), Active Directory, Apple iPhones, iOS, Android, Windows Phone.

·               SON System Admin & Technical Support Engineer: Eden-Net, RAN, RF, VMWare, Linux, CentOS, Putty, Pivot tables, KPI’s, Cygwin, WinSCP, 7zip.

·               Network OSS Systems Integration Engineer: OSS, HA Systems, ALU SAM, SON, EMS systems, CIQ Process/Updates, IP/Network design, HSRP, iLOM, OSI layers, SAN Systems, Power, Ethernet & Fiber Cabling, and SharePoint.

·               Telecom Network Design Engineer: Excel, Outlook, Granite OSS/XNG, MSN/Node B Analysis, Cut sheets, CIQ’s, Port Mapping, Rehomes, Rebalances, CTS, IWOS.

·               E911 Telecom System Admin Engineer: EMS, SCOUT, AMS, MSC Translations, E911, Sun Solaris UNIX, MS Access7, PowerPoint, Netcool, Sitehandler.

 

 

Networks/Technologies  HA, LTE (4G), UMTS (3G) , GSM, IMS, EPC, SON, ALU SAM, HSRP, RAN, RF, Core, SS7, UTRAN, TDMA, TDOA, ATM, ISDN, CAMA, LBS

Vendors  Ericsson, ALU, Sun/Oracle, Cisco, HP, Intucell, Nortel, Tellabs, TruePosition, Intrado, TCS, ADC, Telpro

Hardware/Paths  Sun Oracle: Sparc T4-1, X4270, X4170 ST2540, Cisco: ASR9922, Nexus 3064X, C3560X, 2960S, RNC, MSC, HP: rx2800 i4, DL380 A10 TH6635, ALU: SAM 5620 MSN 7670 DACS 1671, Tellabs: MSN 8860 DACS 5500 / OC3, DS3, T1, Ethernet

 

Education University of Illinois - Bachelor of Science - Mechanical Engineering, Urbana, IL Engineering Co-op at 3M Company - Additional advanced education in: Cisco Network Associate Class (no exam), MS Office, AutoCAD, Central Office Grounding, Telecommunication Fundamentals, LTE Networks.